About this course
Conflict is natural, and, if embraced, it has an untapped potential for igniting innovative change. If ignored or handled incorrectly, conflict can unleash a destructive force within your organization. But don't worry! Wherever you are in the conflict cycle, it’s never too late to affect change. Learn how to correctly respond to conflict and take advantage of the positive potential that exists when conflicts, differences, and disagreements occur at work.
Learn to:
- unlock conflict's positive potential.
- assess your current skills and enhance your approach.
- tailor your responses based on each unique situation.
- develop 2-way communication skills.
- deal with difficult behaviours assertively and respectfully.
Offered to: Public
Cost: 575 + tax
Time requirement: One day