Quest log in issues

If you are receiving a username/password invalid error on Quest but are able to log in to other services, please review Trouble shooting for Quest log in issues.

Welcome to Quest

Quest is the University of Waterloo's student information system.

Students and applicants

Important note for students and alumni (applicants excluded):

Two-factor authentication (2FA) is now mandatory for most central services. You must sign up for 2FA to gain access to Quest and if you are not, you will see the error message below. Learn how to sign up on the 2FA website.
Error message indicating two-factor authentication is not set up.

News

  1. May 16, 2024Trouble shooting for Quest log in issues

    If you are having issues logging in to Quest and seeing either a "username/password is invalid" error or “Bad Request – Header Field Too Long HTTP Error 400” message but can still log into other services such as WatIAM, Learn or Outlook you will need to fully clear your browsing data. We've included some helpful instructions below, based on your browser of choice.

  2. May 15, 2024Quest Scheduled Maintenance

    What is happening? Quest will be unavailable for scheduled maintenance.

    When is this happening?

    • Saturday, May 25 from 8 a.m. to 12 a.m.

    What is the impact? During these times, Quest will be down and unavailable.

    Questions or concerns? Please contact the IST Service Desk via the IST Jira Help Portal. 

Read all news

Quest Notice Board

Upcoming maintenance period.

  • Saturday, May 25 (8 a.m. to 12 p.m. EDT)

Related links